Return Policy

At Sri Lenovo, food safety, hygiene, and quality assurance are our top priorities. Due to the nature of food products, we follow a strict No Return Policy for all products supplied through our online and offline channels.

By placing an order with Sri Lenovo, customers acknowledge and agree to the terms outlined in this Return Policy.

1. No Return Policy

Sri Lenovo does not accept returns under any circumstances. Once an order is confirmed and dispatched, it cannot be returned, exchanged, or replaced.

This policy applies to all types of orders, including:

1. Retail purchases
2. Online orders
3. Offline orders
4. Bulk and wholesale orders
5. Private labeling orders
6. Commercial and institutional purchases

2. Reason for No Return Policy

Food powders are consumable products that are sensitive to storage, handling, and environmental conditions. Allowing returns could compromise food safety, hygiene, and quality standards.

To protect all customers and maintain strict food safety practices, Sri Lenovo does not permit the return of any food products once they have left our premises.

3. No Refund Policy

In line with our No Return Policy, Sri Lenovo follows a No Refund Policy in all cases.

1. Payments once made are final
2. Refunds will not be issued for any reason

Refunds will not be provided for situations including, but not limited to:

1. Change of mind after ordering
2. Incorrect product selection
3. Incorrect quantity selection
4. Delay in delivery by courier partners
5. Customer dissatisfaction after delivery

4. Order Review Responsibility

Customers are responsible for reviewing all order details carefully before placing an order. This includes:

1. Product name and category
2. Quantity and packaging size
3. Delivery address and contact details
4. Intended use of the product

Once an order is placed and confirmed, it is treated as final and binding.

5. Damaged or Tampered Packages

Sri Lenovo ensures that products are packed securely and hygienically at the time of dispatch. Customers are advised to inspect packages at the time of delivery.

If a package appears visibly damaged or tampered with:

1. Customers should refuse to accept the delivery
2. The issue should be reported immediately to the delivery personnel

Sri Lenovo is not responsible for damage claims raised after the delivery has been accepted.

6. Bulk Orders and Commercial Purchases

Bulk buyers, wholesalers, distributors, and private label partners are also subject to this No Return and No Refund Policy unless otherwise agreed in writing prior to order confirmation.

Any special arrangements must be clearly documented and approved by Sri Lenovo management.

7. Compliance with Food Safety Standards

This Return Policy aligns with food safety and hygiene best practices. Our objective is to ensure that all food products supplied are safe, uncontaminated, and handled under controlled conditions.

8. Policy Acceptance

By purchasing from Sri Lenovo, customers confirm that they have read, understood, and accepted this Return Policy in full.

9. Policy Updates

Sri Lenovo reserves the right to modify or update this Return Policy at any time without prior notice. Changes will be effective immediately upon publication.

10. Contact Information

For any questions related to this Return Policy, customers are encouraged to contact us before placing an order using the details provided on our Contact Us page.