Privacy Policy

At Sri Lenovo, we respect your privacy and are committed to protecting the personal information of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard information when you interact with our website, place orders, or communicate with us through online or offline channels.

By accessing our website or using our services, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We collect information to provide better services and ensure smooth business operations. Information collected may be personal or non-personal in nature.

Personal Information

Personal information may include, but is not limited to:

1. Full name
2. Mobile number
3. Email address
4. Billing address
5. Shipping address
6. Business details for bulk or wholesale customers
7. Order details and transaction information

This information is collected when you place an order, contact us, submit an inquiry, or engage in business with us.

Non-Personal Information

Non-personal information may include:

1. Browser type and version
2. Device information
3. IP address
4. Website usage data
5. Date and time of visits

This data helps us understand how users interact with our website and allows us to improve performance and user experience.

2. How We Use Your Information

Sri Lenovo uses collected information for legitimate business purposes, including:

1. Processing and fulfilling orders
2. Managing payments and transactions
3. Shipping and delivery coordination
4. Responding to customer inquiries
5. Providing customer support
6. Improving our products, services, and website
7. Maintaining business records
8. Complying with legal and regulatory requirements

We do not use customer information for unauthorized or misleading purposes.

3. Cookies and Website Tracking

Our website may use cookies or similar tracking technologies to enhance user experience. Cookies help us analyze website traffic and understand user preferences.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.

4. Data Security and Protection

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. Security measures may include:

1. Secure servers and systems
2. Restricted access to sensitive data
3. Use of secure payment gateways where applicable
4. Regular system monitoring

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure. Therefore, absolute security cannot be guaranteed.

5. Sharing of Information

Sri Lenovo does not sell, trade, or rent personal information to third parties. However, information may be shared in the following situations:

1. With logistics and courier partners for delivery purposes
2. With payment service providers to process transactions
3. With government or regulatory authorities when legally required

All third parties are expected to maintain confidentiality and use information only for the intended purpose.

6. Legal and Regulatory Compliance

We may disclose personal information if required to comply with applicable laws, regulations, legal processes, or government requests. This includes compliance related to food safety, taxation, and consumer protection laws.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer required, it is securely deleted or anonymized.

8. Children’s Privacy

Sri Lenovo does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take steps to delete it promptly.

9. User Responsibilities

Users are responsible for maintaining the confidentiality of their personal information and any account or order-related details. Sri Lenovo is not responsible for unauthorized access resulting from user negligence.

10. Third-Party Links

Our website may contain links to third-party websites for informational purposes. Sri Lenovo is not responsible for the privacy practices, policies, or content of such external websites.

11. No Return and No Refund Notice

Sri Lenovo follows a strict No Return and No Refund Policy for all food products. Customers are advised to review product details carefully before placing an order. This policy does not affect how personal data is collected or handled.

12. Changes to This Privacy Policy

Sri Lenovo reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon publication.

Users are encouraged to review this policy periodically.

13. Consent

By using our website, placing orders, or providing your information, you consent to the collection, use, and processing of your data as described in this Privacy Policy.

14. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us through the details provided on our Contact Us page.